Terms of service

• To use Bina you sign up with your mobile number and email. The details you enter must be accurate and up to date.
• Keeping your password safe is your responsibility. If you think someone has signed in to your account without permission, change your password and tell support.
• Team members you invite only see the sites you give them access to. They can’t add sites or change alerts and settings. You can remove a member’s access at any time.

Only add sites you own or have permission to monitor. You install the Bina script on your site yourself, so telling your site’s visitors that it uses Bina is your responsibility.

You may not:

• Use Bina for anything illegal or to harm other sites and services
• Send fake visits or events to Bina, or send excessive requests to its servers
• Try to access other users’ accounts or data
• Create several accounts to get around plan limits or to get the free trial again
• Sell or hand over access to your account without Bina’s permission

If these rules are broken, Bina may limit or suspend access to the account.

• Bina has a free plan and paid plans. Each plan’s features and price are listed on the pricing page.
• Every new account gets 14 days of the Pro plan for free, with no payment. Each domain gets the free trial only once. If a site’s domain has already had a trial, that site is monitored with the free plan’s features.
• We let you know before a trial or a paid plan ends. When it ends, the account goes back to the free plan, unless another plan is active on it. If the account has more sites than the free plan allows, monitoring stops for the newest sites and the oldest stay active. Before the end you can choose yourself which sites stay active. Data already collected for paused sites isn’t deleted.
• We may change plan features or prices. A price change doesn’t affect a period you have already paid for.

• A plan is bought for a fixed period and doesn’t renew automatically.
• You can top up your wallet with any amount. VAT is added to the top-up as the law requires. Wallet balance doesn’t expire.
• Each SMS alert is charged to your wallet by the number of parts it has. The current price is shown under Wallet in Settings. The charge is made when the operator accepts the message. If it doesn’t reach the phone after that, the charge isn’t returned.
• Payments for plans and wallet top-ups are not refundable. The only exception is a duplicate payment or an error in Bina’s system, in which case the extra amount is returned. Before buying a plan, you can try every Pro feature during the free trial.
• If money left your bank account but the payment wasn’t recorded in Bina, your bank returns it through its usual process. If it doesn’t come back, contact support with the transaction details.

Bina is built to detect site problems accurately and to keep false alerts low. Even so, like any monitoring service, its results may sometimes be off. For example:

• Your site may be unreachable from Bina’s servers while visitors can open it, or the other way round. This is usually a network problem between our servers and yours.
• Very short outages, or outages that only affect some cities or operators, may go unseen.
• An alert may arrive late or not at all. Delivery to Telegram, SMS, email and browsers depends on other services outside our control.
• Visit counts may differ from the real numbers, for example when a visitor uses a content blocker or has JavaScript turned off.
• The AI-written explanation of a site error may be incomplete or wrong. Don’t base important technical decisions on it without checking.

So before an important decision, we recommend checking your site yourself as well.

• Bina works to keep the service reliable, but doesn’t guarantee that it will always run without interruption.
• To the extent the law allows, Bina isn’t liable for indirect losses. This includes lost sales or customers caused by your site being down or slow, or by an alert that was wrong, late or never arrived.
• If someone makes a claim against Bina because you broke these terms, you are responsible for the resulting losses.

We may pause parts of Bina for a short time for updates and maintenance. When a pause is planned, we let you know as early as we can. Internet outages, data-center problems and similar events are outside our control.

If the service is ever shut down for good, we will let you know in advance where possible.

• Bina’s software, design, name and logo belong to Bina and may not be used without permission.
• Your site’s data belongs to you. Bina doesn’t sell it and only uses it for the purposes set out in the Privacy policy.
• The Bina WordPress plugin is released under the GPLv2 or later license.

• You can delete your account from Settings at any time. Monitoring and alerts stop at once, and 30 days later the sites, monitoring data and the account’s personal details are deleted. Wallet records and support tickets are kept without your personal details. The Privacy policy has the details.
• Any wallet balance is lost when the account is deleted and is not refundable.
• If these terms are broken, we may limit or suspend the account. Unless it’s urgent, we let you know first.

We may update these terms. The date of the last change is shown at the top of this page. We email you about important changes before they take effect. Continuing to use Bina after a change means you accept the new terms.

These terms are governed by the laws of the Islamic Republic of Iran. If a dispute comes up, we first try to resolve it through support. If any part of these terms is found invalid, the rest still applies.

For any question about these terms, open a ticket from Support in the dashboard or email support@binaguard.ir.